Terms & Conditions

Terms and Conditions including Returns Policy

1. Introduction

Welcome to the website of B Healthy Limited, trading as Diablo Sugar Free. By using this website and purchasing our sugar-free confectionery products, you agree to comply with and be bound by the following terms and conditions. Please carefully read these terms before using our website.

2. Definitions

"Company", "we", "our", or "us" refers to B Healthy Limited, trading as Diablo Sugar Free, the operator of this website.
"You" or "customer" refers to the user or purchaser of products from our website.

3. Product Information

We strive to provide accurate descriptions, images, and information about our sugar-free confectionery products on this website. However, we cannot guarantee that product descriptions or other content on our website are error-free, complete, or up-to-date.

4. Orders and Payments

Placing an order on our website constitutes an offer to purchase products.
All orders are subject to availability and confirmation of the order price.
Prices for our products are subject to change without prior notice.
Payment for orders can be made through the provided payment methods on our website. We do not store credit card details nor share customer information with any third parties.

5. Shipping and Delivery

We aim to dispatch orders within the specified timeframe from the date the order is placed.

Shipping costs and estimated delivery times are provided during the checkout process. Please review this information before completing your purchase.
We are not liable for any delays in delivery beyond our control, such as postal delays or force majeure events.

6. Returns Policy

The return request must be initiated within 14 days from the date of delivery.
The product must be unused, unopened, and in the same condition as received.
The item must be returned in its original packaging.

Return Process:
To initiate a return, contact our customer service team at customerservices@diablosugarfree.com within the 14-day period for return authorization and instructions.

Provide the order number, details of the item(s) being returned, and the reason for the return.

Upon receiving approval for the return, securely package the item(s) and include a copy of the original invoice or order confirmation.

Refund Process:
Upon receipt and inspection of the returned item(s), we will notify you of the approval or rejection of your refund.

If approved, the refund will be processed to the original method of payment within 30 days, excluding any shipping costs unless the return is due to an error on our part.

If the return is rejected due to non-compliance with our return policy, we will contact you to discuss available options.

Damaged or Incorrect Items:
If you receive a damaged, defective, or incorrect item, please contact us immediately upon receipt. We will arrange for a replacement or refund and provide further instructions on returning the item(s).

7. Intellectual Property

All content on this website, including text, graphics, logos, images, audio clips, digital downloads, and data compilations, is the property of B Healthy Limited or its content suppliers and is protected by copyright laws.

8. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising from your use of this website or the purchase of our products.

9. Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of the United Kingdom, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of the United Kingdom.

10. Changes to Terms and Conditions

We reserve the right to update, modify, or replace any part of these terms and conditions at our discretion. Please check this page periodically for changes.

By using our website and purchasing our sugar-free confectionery products, you acknowledge that you have read, understood, and agreed to these terms and conditions.

For any questions, concerns, or initiating a return, please contact our customer service team at customerservices@diablosugarfree.com.

Last updated: January 3, 2024